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Sitebuilder error : Domain yourdomain.com does not point to xxxxx account
Problem when customers see error messages like :
Â«domain xxxxx.com does not point to xxxxx accountÂ»
This message appears because of one of the following reasons :
a) the main domain is not pointed to our nameservers or it was pointed less than 24 hours ago . To fix this you need to set our nameservers as follows for your domain :
b) customer uses his main ftp logins for addon domain . To fix this you should use ftp logins for the addon domain, the logins can be found in cpanel -->>> FTP accounts section . The logins should be as follows :
FTP login: email@example.com
FTP password: somepass
c) addon domain xxx.com points to the folder named Â«xxx.comÂ» , and it should be pointed to Â«xxxÂ» folder without '.com' at the end . To fix this you need to re add your addon domain and point it to Â«xxxÂ» folder .
d) public_html folder does not exist . To fix this you need to go to file manager in your cpanel and create public_html folder there or send email to support at jvmhost.com and they will create this folder for you .
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