Knowledgebase & Downloads

The knowledgebase provides documentation written by our team. Please select a category or search for answers.


I ordered an SSL or static IP and now my site is down.

When you order a SSL (and dedicated IP required for SSL) we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is located has to propagate across the internet, this will usually take about four hours.

If DNS records for the domain in question are hosted on our servers we can lower TTL and delay IP switching by original TTL. This way IP switching will be almost instant.

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