Knowledgebase & Downloads
The knowledgebase provides documentation written by our team. Please select a category or search for answers.
I ordered an SSL or static IP and now my site is down.
When you order a SSL (and dedicated IP required for SSL) we assign a static IP to your account. A static IP is required for securing the traffic between your website visitors and your website. The SSL encrypts the session between the visitor and your site. When we assign a static IP, the new information about where the site is located has to propagate across the internet, this will usually take about four hours.
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